Shipping policy

At SleepSheep, we aim to process and deliver your order as quickly and efficiently as possible.

All orders are subject to availability and processing times before shipment.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During high demand periods or promotional campaigns, processing times may be slightly longer.

Estimated delivery times vary depending on your location within Australia:

Please note that these are estimated timeframes and may be affected by factors outside our control, such as carrier delays or customs processing.

In some cases, your order may be shipped in multiple packages.

This may happen due to:

If your order is shipped in multiple parcels, you will receive all items, but they may arrive separately and on different days.

Rest assured, all items in your order will be delivered.

Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).

Tracking updates may take 24–72 hours to appear.

We are not responsible for delays caused by:

However, we will always do our best to support you if any issues arise with your delivery.

It is the customer’s responsibility to ensure all shipping details are correct at the time of purchase.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If your order appears lost or significantly delayed, please contact us at:

We will work with the carrier to resolve the issue as quickly as possible.

For any questions regarding shipping or delivery, please contact: